October 13, 2026
This will be my last chance to opine before the mid-term elections. You would probably expect me to ramble on about what a sick and depraved President we have, and what a non-agenda the Republicans have. However, I have already made up my mind about who I am going to vote for, and, I am guessing, so have you. I suppose there are independent voters out there who are still trying to decide, but, like the Yeti, I have never met one. So I am going to turn my attention to what we will all have in common after the mid-terms, each other.
As a society, we have gotten to the point where we go out of our way to avoid human contact. Long lines of cars snake around fast food restaurants. Consumers would rather use kiosks and takeout apps than deal with a real person. There are times at Big Y that I am happy to have more than fifteen items so I can talk with someone. Texts have replaced phone calls. If you get a phone call today, your first thought is “What’s wrong?” Phone trees and AI assistants have replaced receptionists. Teleworking from home is seen as an asset, and not a liability. Zoom is now a default.
Over the years, I have had the opportunity to interview high school students from Brooklyn to Deerfield for college. As a result, I was invited to be a “chaperone” for a Freshman convocation, which is essentially the mirror image of graduation. Newly admitted freshman are addressed by alumni, fellow students, faculty, and administrators. At one such event, the outgoing President made an urgent plea that went something like this.
You are only going to be here for four years. It will go by quickly. You will be surrounded by some of the brightest, most creative, and engaging people you may ever have the chance to meet. For goodness sakes, put down your phones, close your laptops, and talk to each other. At graduation and beyond, you will not remember the stupid meme, troll or posting that you could look at right now. However, you will remember a great conversation you had with a fellow student one night in the dining hall as you ate your mystery meat. Also, there is a good chance that fellow student could become a lifelong friend.
John Kay, from his book “The Corporation in the Twenty First- Century writes, “Humans are social animals. Like other animals, humans compete – for material possessions, for sex, for primacy – but we are distinguished from other mammals by the extent of our capacity to communicate and cooperate. The scale of this combination of communication and cooperation gives humans capabilities unrivaled by any other species.”
Tim Cook, CEO of Apple, wrote in an e-mail to employees in 2021, “I know I’m not alone in missing the hum of activity, the energy, creativity and collaboration of our in-person meetings and the sense of community we’ve all built … For all that we’ve been able to achieve while many of us have been separated, the truth is that there has been something essential missing from this past year: each other.”
A recent survey of over 600 employers had some surprising results. Employers emphasized “soft skills” over technical training when evaluating candidates. They emphasized ability to communicate, professionalism, and other workplace skills where students tended to focus on building technical skills. Employers do value technical skills, but, apparently, they are just the ante. In addition, they are looking for interpersonal skills, dependability, and the ability and willingness to learn.
Today’s successful candidates still need to be able to communicate face-to-face and on telephone calls. Commerce is still a contact sport. It’s a game played by people, and not by bots. Employers are asking if the candidate will be successful in their organization. The personal interview is very important in assessing whether the candidate has effective communication skills. An interview may reveal how someone listens and responds to something unfamiliar and unrehearsed.
There certainly have been many articles about AI’s effect on human cognition. A recent piece in the Springfield Republican was titled, “How to stop ChatGPT from rotting your brain.” AI is not a substitute for human interaction. AI can be a powerful tool to assist you in accomplishing very complicated tasks, but it is not going to close the deal for you. That you have to do on your own, and that will require interpersonal skills of the highest order. In making a presentation to a group, you need to ask yourself about how good are your platform skills? Can you read a room? AI is not going to bail you out. These are skills that come from a lifetime of human interactions.
According to Abraham Maslow’s hierarchy of needs, people have basic physiological needs for food and shelter, and then for security; once these requirements are satisfied, they seek belonging and affirmation, which comes with human interactions. Only then can they pursue the ultimate goal of self-actualization.